Cases – DCM

ERP solution in Canada for web, label, large format, digital print and mail

DCM provides printed services in a wide range of formats. The facilities supporting these services ran on a combination of seven different operating systems that were a combination of proprietary solutions and third-party print specific platforms. The size of the facilities also ranged from a small digital facility with few operators, to large printing facilities of over 100 operators. For DCM it was critical to move to a platform that fit all formats and sizes within the organization.


Why DynamicsPrint was the perfect fit for DCM

The DynamicsPrint solution was able to meet the wide range of needs that these very different print solutions required. The configurable estimating system of the application provided the functionality needed to support the different pricing models which included contractual pricing, cost estimating and a price book methodology. The use of shop floor data collection, and the scheduling solution were also implemented differently from site to site depending on the product supported. The solution provided the flexibility to fit the correct use of these modules to the facility.

Serving 70 of the top 100 largest corporations in Canada, DCM has unparalleled expertise delivering efficient and on-brand business communications and marketing solutions.

Operating with 20 locations across North America and looking for an ERP system to help with reducing costs, mitigate risk, to streamline the process automation and a best-in class production / fulfillment strategy, DCM found DynamicsPrint with Microsoft Dynamics 365.

DynamicsPrint provided the flexibility to fit the best use of all functionalities to the facility, despite the different needs from site to site.

The solution provided the flexibility to fit the correct use of all modules to the facility despite the different needs. Since launch, DCM continues to have a successful partnership with DP to support the solution as it relates to planned updates on the platform as well as future business changes that will require configurations to be altered/updated.

Evaluation of DynamicsPrint

“The professional and highly skilled DynamicsPrint team led the implementation to develop the expertise internally at DCM with a team of Subject Matter Experts from each of the specialized print production areas. DynamicsPrint’s expertise in the system and the industry were instrumental to ensuring the configurations were done properly. As this is a highly configurable solution, the approach followed to perform this was very well structured to ensure the team worked from the basic setups to the more complex setups at a pace that was manageable and retainable. DynamicsPrint adjusted the resource requirements to accommodate both technical and functional areas of expertise as needed throughout the project, providing best practice directives to ensure that the proper approach was being followed.”
— Karen Redfern, VP Operations Technology

Customer: Data Communication Management


Location: 20

Employees: 1400

Country: Canada

Industry: Rotary/Web, Label, Large Format, Commercial, Digital Print and Mail applications.

Other cases